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Terms & Conditions

Prestige car hire terms and conditions

1. General Conditions:

1.1 All rental prices and charges shown include VAT.

1.2 Delivery and collection is not included in your quotation unless stated otherwise.

1.3 Minimum rental period is 24 hours.

1.4 Drivers must be aged between 25 years and 75 years. Please consult us for a full list of ages applicable to all cars.

1.5 Drivers must hold a current valid UK or international driving licence and must have held same for at least 2 years or 5 years, dependant upon the type of vehicle hired.                                                                                                                                                                                             1.6. If for unforeseen reason the chosen car is not available, we will provide an equivalent or upgrade you.

2. Rental Period:

2.1 Rates apply per day (24 hours)

2.2 If the vehicle is returned more than 1 hour late, an extra day‘s rental will be charged.

2.3 Minimum hire periods may apply to Weekends, Bank/Public holidays and to some locations.

2.4 If an extension to the hire period is required, we must be notified at least 4 hours prior to the end of the booked rental period. Failure to do so will result in additional costs being incurred.

3. Booking & Payment:

3.1 Payment can be accepted by credit card, debit card, and bank transfer.

3.2 A reservation fee of £500 will be taken to reserve the car.

3.4 The balance payment will be due at start of the hire start date. Payment made by bank transfer must be cleared funds showing in our account prior to the hire start date.

4. Usage:

4.1 The hirer agrees that the vehicle is only to be used on public roads and for normal driving purposes.

4.2 The hirer agrees that the vehicle will not be used for Couriering, or on any sort of Rally, Track Day, Racing or Speed Testing.

4.3 If the vehicle is used off the public highway without us giving prior consent, the hirer accepts full responsibility for all damage incurred.

4.4 Use of the vehicle off the public highway on any race track, airfield (used or disused) or vehicle testing facility will automatically mean the loss of the security deposit described below.

5. Loss or Damage to Vehicle including charges:

5.1 Rates include comprehensive insurance cover for the authorised driver(s) only.

5.2 All hires/rentals require a security deposit to be paid or pre-authorised on a credit card prior to the hire commencing.

5.3 The security deposit will be deemed a total loss if the driver/hirer causes an accident whereby a claim is made against our insurance policy.

5.4 If the hirer is involved in an accident, we will hold the security deposit until it is confirmed that no insurance claim will arise against our insurance policy or the hirer (non- fault)

5.5 If the hire vehicle is damaged whilst on hire, the hirer agrees to pay for all damage and repairs if less than the security deposit. The cost of the repairs will be quoted by an approved repairer only.

5.6 Any damages caused by abuse to the vehicle including, but not limited to, excessive tyre wear, clutch wear and excessive revving will be charged to the you, the hirer. Your liability in the case of abuse to the vehicle is not limited to the amount of the security deposit.

5.7 Excessive stone chips on the vehicle will be deemed to be damage and charged for accordingly.

5.8 Excessive speeding and hard cornering will also be deemed to be causing damage to the vehicle and charged for accordingly. If excessive speeding is detected, you will be given a warning. If you ignore this warning and continue to travel at excessive speed, the security deposit held by us will be considered a total loss.

5.9 As the hirer, you agree to pay the daily tariff rate for each day that the vehicle is off road for repair in the event of damage/excessive wear caused by you the hirer.

5.10 If the vehicle is stolen during the hire period, the security deposit will be considered a total loss.

5.11 If the vehicle is stolen by you, the hirer, or if you are deemed to be in connivance with the theft, your liability is for the full market value of the vehicle.

5.12 If we do not hold a bond or security deposit, in the case of any damage or theft, you the hirer agree to pay the full excess.

6. Fuel:

6.1 Fuel is not included in the rental price.

6.2 The hirer is responsible for ensuring the correct fuel is used.

6.3 If the wrong fuel is used the hirer is liable for all costs including recovery, drainage and repair.

6.4 All vehicles leave our locations with a full tank of fuel.

6.5 Provided the vehicle is returned with a full tank of fuel, no refuelling charge is payable.

6.6 If a vehicle is returned with a different level of fuel to that shown on delivery, we will refuel the vehicle on the hirer’s behalf.

6.7 The designated price to fully refuel a vehicle is currently £200 (4x4) / £150 (other vehicle) inclusive of vat plus an admin charge of £30 incl. VAT.

7. Additional Drivers:

7.1 Two drivers are permitted and one additional driver may be added to the rental agreement at the cost of £30 incl. VAT per day provided that the additional named driver meets the above criteria and produces the required documentation (driving licence, passport and utility bill).

7.2 We reserve the right to refuse hire without reason.

7.3 Drivers licence details for additional drivers must be provided at the time of booking or prior to hire.

7. London Congestion Charge:

7.1 We will NOT include the London congestion charge as part of the hire fee.

7.2 The hirer is liable and responsible for payment if the vehicle is driven in the zone during any other day apart from the rental period indicated on the hire agreement.

8. Vehicle returns:

8.1 The hirer is responsible for ensuring the vehicle is returned to the agreed location unless prior collection has been arranged.

8.2 If the condition of the vehicle or the weather/light conditions do not permit a full and complete inspection of the vehicle on return, we reserve the right to fully inspect the vehicle at our location after the vehicle is fully cleaned.

8.3 If we have agreed for the vehicle to be returned outside of office hours, the hirer will remain responsible for the vehicle and its condition until it is re-inspected by a member of our staff.

8.4 If we have agreed the vehicle may be returned to another location, it is the hirer’s responsibility to inform us that the vehicle is ready for collection and to park the car safely and legally until the vehicle is collected.

8.5 The hirer will remain responsible for the vehicle and its condition until it is re-inspected by a member of our staff.

9. Parking, Traffic and other offences / fines:

9.1 Where possible, all fines and penalty notices will be represented to the hirer. An admin fee of £95 incl. VAT will apply.

9.2 All fines and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped or towed) are the responsibility of the hirer.

9.3 If these fines are not paid, a £95 incl. VAT administration charge per offence will apply.

9.4 If the hire vehicle is impounded, the hirer will be liable at the daily rate until vehicle is released.

10. Foreign Travel:

10.1 Cars may not be taken out of England, Scotland or Wales without written authorisation or prior approval from us.

10.2 Vehicles taken abroad will be subject to a rate surcharge and additional insurance cover of £400 + vat per 7 day period (minimum charge).

11. Child / Baby Seats:

11.1 We can provide child and baby seats at additional cost; please request this service at the time of booking. Fitting of the seat is the responsibility of the hirer.

12. Cancellations:

12.1 Cancellations are subject to a cancellation charge, which is as follows:

12.1.1 Cancellation 14 days or more prior to the start date of the hire: 25% of the total hire charge.

12.1.2 Cancellation 7-14 days prior to the start date of the hire: 50% of the total hire charge.

12.1.3 Cancellation 7 days or fewer prior to the start date of the hire: 75% of the total hire charge.